Temporarily Out of Stock If a basic stock item is unavailable on jomalone.vn it will show as out of stock. Alternatively, you can visit one of our Jo Malone London stores. Please click here to find your nearest store.

The following Credit/Debit cards are accepted for payment: MasterCard Visa Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Customer Service - Shopping Online | Jo Malone London Official Online Store

Shopping

How to Shop Online 

Welcome to Jo Malone London Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One: Finding an item and adding to your shopping bag

Find the item you desire by either going through the category pages, or using on-site search.

Once you've found the product you want, select the size and then click "add to bag".

You can either rollover a product image and click on the Quickbuy button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag" to place the item in your bag.

You will be able to increase or decrease the quantity in your shopping bag.

Step Two: The shopping bag
When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To continue to purchase, click the checkout button.

Step Three: Order details
The next page will ask you to provide billing and delivery address details. Please review your order before confirming.

Step Four: Confirmation
Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please call Customer Services on 028 7300 3009.

View Bag
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from your Shopping Bag
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Offer Codes

Applying an Offer Code

Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Troubleshooting

Please check that your order does not contain any sale items, new launches, gift sets, or limited edition items.

Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Product Recommendations/Advice

Optimal Monitor Settings 

Internet Browser Requirements

Security Online 

At Jo Malone London Online Vietnam, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.

When you place an order at jomalone.vn, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:

Internet Explorer 6.0 and higher

Mozilla Firefox 2.0.4 and higher

Safari 2.0.4 and higher

Item availability

Maximum Purchase Policy

Complimentary Gift Wrap Service 

Payment Options

Customer Service

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